ur999 Privacy Policy

1. Who We Are and How to Contact Us

ur999 ("the Platform", "we", "us", "our") is an internationally licensed online casino and sports betting platform accessible at ur999.bio. ur999 serves players across Pakistan, including Karachi, Lahore, Islamabad, Faisalabad, and other cities, offering cricket betting, live dealer casino, slots, fishing arcade games, and PKR-based payment services.

ur999 is the data controller responsible for the personal information collected through the platform. If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, you may contact our Data Protection team through the following channels:

• Live Chat: Available 24/7 directly within the ur999 platform.
• Email: [email protected] — displayed as plain text; not a clickable link.

We aim to respond to all privacy-related inquiries within 5 business days of receipt.

2. Personal Data We Collect

ur999 collects personal data from players at various stages of the account lifecycle. The categories of personal data we collect include, but are not limited to, the following:

2.1 Registration and Identity Data

• Full legal name as it appears on your government-issued identity document.
• Date of birth (used to verify that you meet the 21+ minimum age requirement).
• Computerised National Identity Card (CNIC) number and scanned copy.
• Residential address in Pakistan.
• Email address and mobile phone number.
• Username and encrypted password credentials.

2.2 Financial and Transaction Data

• JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or SadaPay account details used for deposits and withdrawals.
• USDT TRC20 wallet addresses where applicable.
• Deposit amounts, withdrawal requests, transaction timestamps, and account balance history.
• Source-of-funds documentation submitted during enhanced due diligence reviews.

2.3 Gaming Activity Data

• Game sessions played, including game type, stake amounts, outcomes, and session durations.
• Sports bets placed, including markets selected, odds accepted, and settlement outcomes.
• Bonus activations, wagering progress, and promotional interactions.

2.4 Technical and Device Data

• IP address and approximate geolocation at the time of login and key account activities.
• Device type, operating system, browser type and version.
• Session cookies and platform usage analytics (page views, feature interactions, session length).

2.5 Communications Data

• Records of live chat conversations with ur999 customer support.
• Email correspondence sent to or received from ur999.
• Feedback, complaints, and dispute correspondence.

3. How and Why We Use Your Data

ur999 processes your personal data only for legitimate, well-defined purposes. The table below summarises the primary purposes for which we use your data and the legal basis for each.

ur999 does not use your personal data for automated profiling that produces legal or similarly significant effects without providing you with an opportunity to request human review of that decision.

4. How We Share Your Data

ur999 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We share your personal data only in the following limited and controlled circumstances:

4.1 Service Providers and Technology Partners

ur999 engages trusted third-party service providers who process personal data on our behalf under strict data processing agreements. These include payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay), KYC verification technology providers, game software suppliers, cloud infrastructure providers, and customer support platform operators. All third-party processors are contractually required to handle your data in accordance with applicable data protection standards and may not use your data for any purpose beyond the specific service they provide to ur999.

4.2 Regulatory and Law Enforcement Authorities

ur999 may be required to disclose personal data to regulatory bodies, licensing authorities, financial intelligence units, or law enforcement agencies where such disclosure is required by applicable law, court order, or regulatory instruction. ur999 will only disclose the minimum personal data necessary to satisfy the specific legal requirement and will notify affected players of such disclosures where legally permitted to do so.

4.3 Responsible Gaming Organisations

Where a player has activated a self-exclusion through ur999, or where ur999 has identified a player as potentially vulnerable, ur999 may share limited information with licensed responsible gaming organisations or multi-operator self-exclusion schemes to give effect to that exclusion across participating platforms.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a substantial part of ur999's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the identity of the new data controller before any change in data processing practices takes effect.

5. Data Retention

ur999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following indicative retention periods apply:

• Account and identity data: Retained for a minimum of 5 years from the date of account closure, as required by anti-money laundering regulations applicable to internationally licensed gaming operators.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Gaming activity data: Retained for a minimum of 3 years from the date of each session or bet, and for the duration of any active or unresolved dispute.
• Customer support communications: Retained for 2 years from the date of the last interaction, unless related to an unresolved complaint or legal matter.
• Technical and device data: Retained for 12 months from collection, unless required for ongoing fraud or security investigations.

Following the expiry of the applicable retention period, ur999 will securely delete or anonymise your personal data in a manner that prevents its reconstruction or re-identification.

6. How We Protect Your Data

ur999 takes data security seriously and implements a multi-layered approach to protecting your personal information against unauthorised access, loss, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ur999 platform.
• Encrypted storage of sensitive identity documents and financial records at rest.
• Role-based access controls ensuring that ur999 staff can only access personal data that is necessary for their specific job function.
• Two-factor authentication options for player accounts to provide an additional layer of login security.
• Regular security audits and penetration testing conducted by independent third-party security specialists.
• Fraud monitoring systems operating continuously to detect and respond to unusual account activity in real time.

Notwithstanding these measures, no internet-based system can be guaranteed to be entirely secure. In the event of a personal data breach that poses a risk to affected players, ur999 will notify impacted individuals and relevant regulatory authorities in accordance with applicable data breach notification obligations.

7. Cookies and Tracking Technologies

ur999 uses cookies and similar tracking technologies on the ur999.bio platform to ensure core platform functionality, enhance your user experience, and support our security and analytics operations. The types of cookies used include:

• Essential cookies: Required for the platform to function correctly, including maintaining your login session and remembering your language preferences. These cannot be disabled without impairing platform functionality.
• Functional cookies: Used to remember your preferences, such as your preferred game categories and deposit method, to provide a more personalised experience on return visits.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate the ur999 platform, which pages are most visited, and where users encounter difficulties. This data is used to improve platform design and usability.
• Security cookies: Used to detect and prevent fraudulent login attempts, session hijacking, and other security threats to your account.

You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will affect your ability to log in and use core platform features. ur999 does not use third-party advertising or behavioural tracking cookies.

8. Your Data Rights

As a player registered on ur999, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or at [email protected]:

• Right of Access: You have the right to request a copy of the personal data ur999 holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request that ur999 correct any inaccurate or incomplete personal data held in your account.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to ur999's legal obligations to retain certain data as described in Section 5.
• Right to Restrict Processing: You may request that ur999 limit the processing of your personal data in certain circumstances, for example while a dispute regarding the accuracy of that data is being resolved.
• Right to Data Portability: Where processing is based on your consent or contractual necessity, you may request that ur999 provide your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where ur999 processes your personal data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to Object: You may object to the processing of your personal data where ur999 relies on legitimate interest as its legal basis, subject to ur999's overriding legitimate grounds.

ur999 will respond to all data rights requests within 30 days of receipt. Where a request is complex or numerous, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it.

9. Marketing Communications

ur999 may send you promotional communications about new games, seasonal offers, Eid and Ramadan period campaigns, PSL cricket betting markets, bonus promotions, and platform updates. We will only send you marketing communications where you have provided your consent during registration or subsequently opted in through your account notification settings.

You may opt out of marketing communications at any time by updating your notification preferences within your ur999 account settings, or by contacting our support team. Opting out of marketing communications will not affect the delivery of transactional communications that are necessary for the operation of your account, such as deposit confirmations, withdrawal notifications, and security alerts.

ur999 commits to keeping all promotional content culturally respectful, particularly during the holy month of Ramadan. Any campaigns during this period are designed with sensitivity to the religious significance of the occasion for Pakistani players.

10. Changes to This Privacy Policy

ur999 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or platform services. The revised Policy will be published at ur999.bio/privacy-policy with an updated effective date. Where changes are material, ur999 will notify registered players via email or through an in-platform notification prior to the changes taking effect.

Your continued use of the ur999 platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must stop using the platform and may request account closure by contacting our support team.

11. Contact and Complaints

If you have any questions or concerns about this Privacy Policy or the way ur999 handles your personal data, please reach out to our support team in the first instance:

• Live Chat: 24/7 availability within the ur999 platform. Average response time under 2 minutes.
• Email: [email protected]

If you remain unsatisfied with our response to a privacy-related complaint, you have the right to escalate your complaint to the data protection supervisory authority or regulatory body designated under the jurisdiction of ur999's international gaming licence. Details of the relevant authority are available upon request from our support team.